Privacy Policy

Privacy Policy

This Privacy Policy describes how Travel Earth Store (“we”, “us”, or “our”) collects, uses, stores and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose personal information we collect.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

Any updated version will be published on our website. Where required by applicable law, we will take additional steps to inform you of material changes.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information about you from different sources depending on how you interact with Travel Earth Store.

We may use the information we collect to:

  • Process and fulfil your orders

  • Process payments

  • Arrange shipping and delivery

  • Manage returns, refunds and exchanges

  • Provide customer support

  • Communicate with you about your orders

  • Maintain and improve our Services

  • Prevent fraud and protect our website

  • Send marketing communications where permitted

  • Comply with applicable legal obligations

  • Enforce our terms, policies and agreements

  • Protect our rights and those of our customers

Personal Information We Collect

The personal information we collect depends on how you use our website and Services.

“Personal information” means information that identifies you, relates to you, describes you or can reasonably be associated with you.

Information You Provide Directly

Information you provide directly to us may include:

  • Contact information, such as your name, address, telephone number and email address

  • Order information, such as your name, billing address, shipping address, payment confirmation, email address and telephone number

  • Account information, such as login details and account credentials where applicable

  • Shopping information, such as products you view, place in your shopping cart or save

  • Customer service information, including information you provide when contacting us about an order, product, return or other enquiry

Certain features of our Services may require you to provide specific information. You may choose not to provide this information, although this may prevent us from providing certain features or completing your request.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically.

This may include:

  • Device information

  • Browser information

  • IP address

  • Network information

  • Pages visited

  • Products viewed

  • Actions taken on our website

  • Shopping cart activity

  • Website interaction data

We may collect this information through cookies, pixels and similar technologies.

Information Received from Service Providers

We may receive information about you from service providers that help us operate our website and fulfil your orders.

These may include providers that assist with:

  • Website functionality

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Analytics

  • Marketing

  • Fraud prevention

  • Data storage

Payment information may be collected and processed by payment service providers in order to complete your transaction.

Any personal information received through service providers will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the products and Services you request.

This may include:

  • Processing payments

  • Confirming your order

  • Fulfilling and shipping your order

  • Providing tracking information

  • Processing returns and refunds

  • Communicating about purchases

  • Managing your account

  • Providing customer support

Marketing and Advertising

Where permitted by applicable law, we may use your information to send you marketing or promotional communications.

These communications may include information about:

  • Products

  • Offers

  • Promotions

  • New arrivals

  • Travel products

  • Travel-related content

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the email.

Security and Fraud Prevention

We may use personal information to identify, investigate and prevent fraudulent, illegal or malicious activity.

If you create an account, you are responsible for keeping your login details confidential.

If you believe your account or personal information has been compromised, please contact us.

Customer Communication

We use your information to communicate with you, answer questions, provide customer support and maintain our relationship with you.

Cookies

Like many websites, Travel Earth Store uses cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Remember items in your shopping cart

  • Improve your browsing experience

  • Analyse website performance

  • Understand how visitors interact with our website

  • Improve our products and Services

  • Provide relevant advertising where permitted

Most browsers automatically accept cookies.

You can adjust your browser settings to block, delete or restrict cookies. Please note that blocking certain cookies may affect website functionality or prevent certain features from working correctly.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Travel Earth Store and provide our Services.

This may include sharing information with service providers that assist us with:

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website hosting

  • Data storage

  • Customer support

  • Analytics

  • Marketing

  • Fraud prevention

  • IT services

We may also disclose information:

  • When you request or consent to the disclosure

  • When necessary to complete your order

  • When required by applicable law

  • When responding to lawful requests from authorities

  • When necessary to protect our rights, customers or Services

  • In connection with a business restructuring, acquisition, merger or similar transaction

We do not use sensitive personal information for the purpose of inferring personal characteristics about you.

User-Generated Content

Our Services may allow customers to submit reviews or other user-generated content.

If you submit information to a public section of our website, that information may become publicly visible.

Please avoid including personal, confidential or sensitive information in publicly accessible reviews or content.

We cannot control how information you voluntarily make public may subsequently be used by others.

External Websites and Links

Our website may contain links to external websites or online services.

When you follow an external link, the privacy practices and terms of that external website may apply.

Travel Earth Store is not responsible for the privacy, security, accuracy or content of external websites.

We recommend reviewing the privacy policies of any external website before providing personal information.

Security of Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no internet transmission or storage system can be guaranteed to be completely secure.

For this reason, we recommend that you do not send highly sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on factors such as:

  • Maintaining your account

  • Processing and documenting transactions

  • Providing customer service

  • Fulfilling legal obligations

  • Resolving disputes

  • Preventing fraud

  • Enforcing agreements and policies

When personal information is no longer required, we may delete or anonymise it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include:

Right to Access

You may have the right to request information about the personal information we hold about you and how we use it.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information we hold about you.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Restrict Processing

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Object

You may have the right to object to certain processing activities, including certain forms of direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.

Even after unsubscribing from marketing communications, we may still send you necessary transactional communications relating to:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Customer service

  • Account security

Right to Appeal or Complain

Depending on applicable law, you may have the right to appeal a decision regarding a privacy request or lodge a complaint with the relevant data protection authority.

Exercising Your Rights

To exercise a privacy right or submit a privacy-related request, contact us at:

support@travelearthstore.com

We may need to request certain information from you in order to verify your identity before processing your request.

Where permitted by law, an authorised representative may submit a request on your behalf. We may require evidence that the representative has been authorised to act for you.

We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising your applicable privacy rights.

International Customers

Travel Earth Store serves customers internationally.

As a result, your personal information may be processed, stored or transferred outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.

For customers located in the European Economic Area or United Kingdom, international transfers will be handled using legally recognised transfer mechanisms where required.

Complaints

If you have concerns or complaints regarding how Travel Earth Store handles your personal information, please contact us first so that we can review your concern.

You can contact us at:

support@travelearthstore.com

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

Contact

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact:

Travel Earth Store

Email: support@travelearthstore.com